What is Stitch Fix?
Stitch Fix is a personal styling service. You tell us your style, size, and budget preferences, and we send you a package of stylish goodies to try on at home. Each Fix™ is unique and hand-picked just for you.Back to top ▴
How does it work?
1. Sign Up and Complete Your Style Profile
After signing up you can start immediately on your Style Profile. We need to know your size, shape, style, budget, and lifestyle to get your Fix right. The Style Profile will take about 10 minutes to complete.
2. Schedule a Stitch Fix
Pick a shipment date, and we’ll send you a box of 5 clothing and accessory items we’ve hand-picked just for you. You can even opt to schedule a monthly delivery if you'd like.
You pay a $20 styling fee when your stylist selects the items in your Stitch Fix. This $20 fee will be applied as a credit toward anything you keep from your shipment.
3. Try On All Of Your Items
Try on everything we send you—you never know what you’ll like until you see it on. Pair each piece with items already in your closet to try different outfit options. Each item includes style cards with ideas and inspiration on how to wear it.
Take 3 days to decide what you’ll keep. Return the items you don't want in our pre-paid mailing bag at any USPS mailbox.
5. Check Out
Login to your account and pay for those items you kept. If you buy all 5 items you save 25% off the entire shipment price.
Don't forget to give us feedback on your Stitch Fix shipment—our secret (styling) sauce gets better over time if we know what did and didn’t work for you.
What types of items might you send me?
Right now, we carry a wide and varied inventory that includes shirts, sweaters, pants, skirts, dresses, jackets, scarves, jewelry and bags. As we grow, we will add new categories but right now this is what you can expect from us!Back to top ▴
How is Stitch Fix different than traditional shopping?
Stitch Fix takes the hassle out of shopping and gives you the added benefit of having a trained stylist pick out perfect pieces just for you. Using Stitch Fix means:
- no more circling the parking lot to find a spot
- no more pushy sales people
- no more dirty, poorly lit fitting rooms
- no more annoying trips back to the store to return items that you change your mind about
Plus, Stitch Fix saves you gas money and hours of time!Back to top ▴
Who can use Stitch Fix?
We are able to offer our styling service to women located in the United States. Right now, we are able to style women sizes 0/XS–14/XL due to the sizes available from the brands we work with. As we grow, we hope to be able to offer more sizes in the future.
Do you style men or children?
Not yet!Back to top ▴
I forgot my password—how do I reset it?
Enter your email address here and we'll send you instructions for resetting your password."Back to top ▴
How do I change my password to something easy to remember?
Sign in to your account page and click on the "Edit" button in the "Your Info" section. You can then change your password to anything you like!"Back to top ▴
I sent an email to firstname.lastname@example.org, how soon will someone get back to me?
We try to answer all inquiries within 72 hours. Our customer service is 100% human and we want to be sure that we give your email the time and attention it deserves!
Our offices close at 6pm (PST) on weekdays and we are closed on the weekends. If your e-mail arrives in the late evening, we promise it will go to the top of our list tomorrow.Back to top ▴
It has been more than 72 hours and I still haven’t received a reply from email@example.com—HELP!
First, check your Spam folder (and make sure you add firstname.lastname@example.org to your address book so that you receive future emails).
Next, do you use Gmail? Look in the Promotions tab of your inbox on your computer (and then drag the email into the Primary tab and click “Yes” to ensure all future emails show up in your inbox). If you still can’t find your email, we apologize for the delay and will get back to you soon!Back to top ▴
When will my credit card be charged?
When you first enter your credit card information upon completing your style profile, nothing will be charged to your credit card! When you order a Fix, your $20 styling fee will be charged to your credit card when your stylist selects the items in your Stitch Fix. If you decide to buy some of the items in your Fix, the additional costs will be charged to your credit card when you complete the checkout survey. Your $20 styling fee is credited towards anything you purchase in your Fix!Back to top ▴
Do I have to get monthly Fixes?
Not unless you want to! We think monthly Fixes are a great way to keep your style fresh without having to think about it. However, if you would rather schedule shipments yourself, go for it! You are not required to sign-up for a subscription.Back to top ▴
What happens if I sign up for monthly Fixes?
If you sign up to receive monthly Fixes, we will automatically ship you a Stitch Fix every 30 days. You will receive an email letting you know when to expect your Stitch Fix, so keep an eye out for your goodies! You can cancel your monthly Fixes at any time. To turn off your monthly Fixes you can edit "Monthly Subscriptions" on the account page, uncheck the box on the Schedule a Fix page, or contact us via email@example.comBack to top ▴
How often do I have to get a Stitch Fix?
You can get a Stitch Fix as frequently or as infrequently as you would like. If you do not sign up to receive monthly Fixes, simply login to your account and select the date that you would like to receive your next Fix and press “Schedule Fix”.Back to top ▴
Can I cancel my account?
Of course! But, we hope you won't want to and we'd love the opportunity to make things right. Please let us know if you have any feedback. If you would no longer like to receive Fixes or emails from us you can easily cancel your account. Simply email firstname.lastname@example.org and we'll take care of the rest.
If you'd just like to take a little break from getting Fixes, remember that we're not a "subscription" so you can get a shipment as frequently or infrequently as you'd like without having to cancel anything.Back to top ▴
How do I fill out my style profile?
First, be honest with us. We can find you the best pieces to flatter your body if you tell us what sizes you tend to comfortably wear. Then, be honest with yourself about what types of clothing you feel comfortable in. Choose the styles you would be comfortable wearing rather than what you think looks cute on other people but would never enjoy sporting yourself! Finally, give us lots of detail! Tell us what occasions you are looking for—do you want casual weekend wear or perfect shirts to complement work outfits? The more we know, the better we can do!Back to top ▴
When should I update my style profile?
Feel free to update your style profile anytime you want to give us new information. Have your sizes shifted? Did you realize you don’t like polka dots? Are you done with jackets and don’t want to get anymore? Tell us! The more information we have, the better we can do!Back to top ▴
How does your sizing work?
Please use the size guide we have provided to judge your size. The brands we work with tend to have somewhat conservative sizing, so please double check the size guide! Sometimes individual pieces run very small or very large and we will choose to ship you a different size than what you have included in your Style Profile. Don’t worry, we still have your information on file, we just want to give you the best chance of loving the pieces you get in your Fix!Back to top ▴
Can I request specific pieces?
We do our best to fulfill requests but unfortunately many times the specific items requested are out of stock. If you give your stylist an idea of what types of pieces you are looking for rather than exact pieces, she can choose new items you will love. For example—let your stylist know that you want drapey, colorful shirts and she can choose from a wide selection to pick the best pieces for you.Back to top ▴
How much does it cost?
Our average price point is an accessible $65 per item, but there is a fair amount of variation—we have pieces that are cheaper and pieces that are more expensive. In your style profile, you can let us know how much you are comfortable paying for different types of items and we will try our best to stay within your price guidelines.
If you choose to buy all 5 pieces, you get a 25% discount off of everything in your Fix!Back to top ▴
What brands can I expect?
We work with over 200 of the best up-and-coming labels and brands—the kinds featured in magazines and on stylish celebs.
For example, your Stitch Fix might feature clothing by Collective Concepts, Kut From The Kloth, Daniel Rainn, Kensie, Kensie Jeans, Under Skies, L.A. Made, Sanctuary Clothing, Mystree, Tart Collections, or 41Hawthorn.
Part of the fun of Stitch Fix is that we will introduce you to new brands to help diversify your wardrobe!Back to top ▴
Can my styling fee be carried over to my next Fix?
Your styling fee is applied to the purchase of anything in your current Fix. Unfortunately, it does not roll over to your next shipment but most of our customers fall in love with at least one item in each Fix.Back to top ▴
How closely will you match my style?
We will send things we think you'll love. But, occasionally, we think you will love things that are slightly outside of your comfort zone—that's part of the fun of having us style for you. Be sure to try everything in your box on, you will be surprised by what you love once you try it on!Back to top ▴
What type of feedback should I give when I checkout?
The more feedback you give us, the better we can learn your personal Style preferences. Try to make your feedback as specific as possible. If you tell us “this shirt was too tight in the shoulders and I don’t like prints”, it is much more useful than if you tell us “I totally hate this shirt”. For more tips, look here.Back to top ▴
How does shipping work?
Stitch Fix clients enjoy free shipping both ways as a benefit of using our service! We use both FedEx and USPS to ship packages to you but don’t worry—you won’t need to sign for your Fix either way! When you are done trying things on, just drop the items you don’t want into your prepaid envelope and drop it off at any USPS pickup location.Back to top ▴
Can I track my shipment?
You will receive an email with a tracking number after your Fix has shipped so you can track it while it is on its way! Unfortunately you cannot track your items after you have sent them back to us—we will let you know if there are any issues.Back to top ▴
Where can you ship to?
At this time, we can only ship to US addresses. Sorry!Back to top ▴
Is a signature required to have my Fix delivered?
Nope!Back to top ▴
What if my Fix is going to the wrong address?
If we shipped your fix using FedEx, go here, enter your tracking number, and choose “Customize Delivery” (charges may apply).
If your fix was shipped using USPS, contact us at email@example.com.
If this change of address is permanent, don't forget to update your address on file here.
Returns & Exchanges
How do returns work?
A return envelope with a pre-paid shipping label is included in each Fix. Returns may be dropped off in any USPS drop box or post office. The blue box reads that it won’t take packages more than 13 ounces, but don’t worry, it will take ours.Back to top ▴
How long do I have to send back the items I don’t want to keep?
Returns are due back in the mail 3 days after you receive the package, unless the third day is a Sunday or holiday—in that case, please drop your items in the mail the day after that! For example, if your Fix arrives on Monday, please drop your returns in the mail by that Thursday.
Please let us know if you don’t get your Fix on time or if our trusty post office has lost your package by emailing firstname.lastname@example.org and we will make an exception on your return date.
If your return has not been postmarked within 3 days of receipt, we will assume you are keeping all 5 items and charge your credit card for the entire Fix.
We can't accept additional returns after your initial return is sent. Please make sure you try everything on before you drop your package in the mail!Back to top ▴
Can I get another size or do an exchange?
Everything we order is limited quantity and cut-to-order. It means we can get you unique and interesting pieces, but it also means that we are unable to accommodate size exchanges. We have a ton of information about your body-type and size so we usually get your size right! If you need a different size you can contact us via email at email@example.com and we of course will try our best but unfortunately we can’t guarantee the availability of a particular size.Back to top ▴
Do you sell gift certificates / gift cards?
Yes we do, you can purchase one here.Back to top ▴
How do I redeem a gift certificate?
Redeem your gift card here. You must be signed in as a Stitch Fix user to apply it to your account.Back to top ▴
Why do I have to put in my credit card information if I have a gift certificate?
We ask you to put in your credit card information just in case you want to purchase more than the value of your gift certificate. If you choose to keep less than the value of your gift certificate, nothing will be charged to your credit card!Back to top ▴
How does the referral program work?
Each customer gets a unique referral link to share with friends. For each friend who signs up and orders a Fix, you will get $25 in Stitch Fix credit! The credit will be deposited in your account as soon as your friend’s Fix has shipped.Back to top ▴
What if my credit does not come through?
If you are sure that your friend has ordered their Fix but your credit has not appeared in your account, please send an email to firstname.lastname@example.org and we will help fix the problem!Back to top ▴
I ordered a Fix using my referral credit but it looks like I only have $5 in my account. What happened?
Your referral credit has been applied towards your Styling Fee. If you look at your account page after the fee has been charged, you will only see $5 left. Don’t worry, you still have $20 credit towards any items that you purchase in your Fix, plus the additional $5 credit to spend!Back to top ▴