Gift Card Terms

Purchasing and Redemption

These terms (“Gift Card Terms”) apply to the use of a Stitch Fix Gift Card (“Gift Card”), whether purchased in-store in physical form or via the Stitch Fix website or mobile app in digital form. Use of the Gift Card constitutes acceptance of the Stitch Fix Terms of Use (https://www.stitchfix.com/terms), Privacy Policy (https://www.stitchfix.com/privacy), and these Gift Card Terms. These Gift Card Terms constitute a contractual agreement between you and Stitch Fix Gift Cards, LLC (“SFGC”), a Virginia Limited Liability Company, which is the issuer of the Gift Cards. If do not agree with these Gift Card Terms, do not purchase or use the Gift Card.

You may purchase Gift Cards for variable amounts, as available. You may not purchase Gift Cards in amounts exceeding $2,000 in any single day. The amount of the Gift Card you purchase shall be charged to you according to your selected payment option when you confirm the purchase of the Gift Card. Gift Cards may only be purchased and redeemed by persons residing in the United States, its territories, or military posts.

The only way to redeem the Gift Card is through the Stitch Fix website or mobile app, for products or styling fees. You do not need a Stitch Fix account (“Account”) to purchase Gift Cards, but use of a Gift Card balance requires an Account. The method of redemption of Gift Cards is subject to change in Stitch Fix’s sole discretion. If an order exceeds the amount of the Gift Card, the balance must be paid with a payment method accepted by Stitch Fix.

Personal information that you provide in connection with the purchase or redemption of Gift Cards will be governed by the Stitch Fix Privacy Policy.

You may be able to obtain your gift card balance by contacting Stitch Fix customer service at hello@stitchfix.com. The Gift Card balance relayed to you by a customer service agent is an estimate only. In most cases, the balance is adjusted immediately when you make a purchase online, but there may be occasions when the updated balance is delayed for a period of time.

No fees apply to Gift Cards and Gift Cards never expire.

Use and Limitations

Gift Cards are not reloadable. Gift Cards cannot be redeemed for other Gift Cards or transferred to other Accounts once redeemed.

Gift Cards are not returnable or refundable for cash except as otherwise provided by law.

Risk of Loss

Stitch Fix shall have no liability to you for Gift Cards that are lost, destroyed, altered, or used without your permission. Stitch Fix may elect in limited circumstances at its own discretion to replace the remaining value of any lost, destroyed, or altered Gift Cards.

Fraud

We reserve the right to void Gift Cards, close Accounts, and bill alternative forms of payment if we suspect that a Gift Card is obtained, used, or applied fraudulently, unlawfully, or otherwise in violation of these Gift Card Terms.

Limitation of Liability and Gift Cards

IN THE EVENT A GIFT CARD THAT HAS NOT BEEN FULLY REDEEMED IS NON-FUNCTIONAL, STITCH FIX AND SFGC’S SOLE LIABILITY SHALL BE FOR THE REPLACEMENT OF SUCH GIFT CARD.