Questions; Contacting Stitch Fix; Reporting Violations
Information You Provide to Us.When you sign up for an account for our Services (an “Account”), you provide us your name, email address, password, and zip code to register with us or connect to the Service via a Social Networking Site, or “SNS” (defined below). In addition, we collect information as part of your Style Profile, such as your date of birth, as well as sizing, fit and style preference information. If you post a photo to your Account, we will collect that photo.
When you receive a shipment, we record what you keep and what you return.
If you provide us feedback or contact us via email, we will collect your name and email address, as well as any other content included in the email, in order to send you a reply.
When you place an order for the Services or when you order products through the Services, we or our third-party payment processor will collect payment, shipping and billing information in order to process the transaction.
When you post content (text, images, photographs, videos, messages, comments or any other kind of content) on our Services, the information contained in your posting will be stored in our servers and other users of the Services will be able to see it if you post it in an area made public, such as comments on our blogs.
We retain information on your behalf, such as messages you send (including the content of the message and the recipient data) using your Account.
When you participate in one of our surveys, we may collect additional profile information.
We may collect the unique device ID number of the mobile device on which you use the App.
If you participate in a sweepstakes, contest or giveaway on our Services, we may ask you for your email address and/or home phone number to notify you if you win. We may also ask for first and last names, and sometimes post office addresses to verify your identity. In some situations we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes, contests, and giveaways are voluntary.
We may also collect personal information at other points in our Services that state that personal information is being collected.
For online payments, we use the payment services of Braintree (https://www.braintreepayments.com/). We do not process, record or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to https://www.paypal.com/us/webapps/mpp/ua/privacy-full.
Information Collected from Third Party Companies.We may receive information about you from other sources. We may add this information to the information we have already collected from you via our Services in order to improve the Services.
Information Collected Automatically
Generally.When you use our Services, some information is automatically collected. For example, when you use our Services, your geographic location, how you use the Services, information about the type of device you use, your mobile network information, your Open Device Identification Number (“ODIN”), date/time stamps for your visit, your unique device identifier (“UDID”), and your browser type, operating system, Internet Protocol (IP) address, and domain name are all collected. This information is generally used to help us deliver the most relevant information to you and administer and improve the Services. In addition, in the event our App crashes on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our App.
Log Files.As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of the Services.
Marketing Companies.We work with a number of companies that assist in marketing our services to you on third party websites. These companies may collect information about online activities conducted on a particular computer, browser or device over time and across third-party websites or online services for the purpose of delivering advertising that is likely to be of greater interest to you, on our sites and apps and those of third parties. While not a comprehensive list, some of these companies we work with are Facebook, Twitter, Pinterest, Google AdWords, Microsoft, Oath, Kenshoo, and Data + Math. If you would like more information about this practice, including the Self Regulatory Principles for Online Behavioral Advertising, to which we adhere, and to exercise your choices about not having this information used for behavioral advertising, visit http://www.aboutads.info/choices and/or http://optout.networkadvertising.org/. We also work with affiliate marketing companies, including Impact. To better understand how these companies use your information, please see the privacy policies available on their respective websites.
Analytics Companies.We work with a number of third-party analytics companies that collect information anonymously and report website trends without identifying individual visitors. These services allow us to view a variety of reports about how visitors interact with the Services so we can improve our website and understand how people find and navigate it. Currently, we work with the following analytics companies: Dynamic Yield, New Relic, Adjust and Google Analytics. This is not intended to be a comprehensive list and we may stop working with these companies and work with others without notice. You can learn more about how these companies collect, use and share information about you by visiting their respective websites.
Use of Your Personal information
General Use.In general, personal information you submit to us is used either to respond to requests that you make, aid us in serving you better, or market our Services. We use your personal information in the following ways:
- to choose and deliver your shipment;
- respond to comments, requests and questions and provide customer service;
- facilitate the creation of and secure your Account on our network;
- identify you as a user in our system;
- provide, process and deliver the Services you request;
- improve the quality of experience when you interact with our Services, including the testing of different page designs to see which performs better;
- send you administrative email notifications, such as security or support and maintenance advisories;
- resolve disputes and/or troubleshoot problems;
- develop, improve, and deliver marketing and advertising for the Services;
- process and deliver orders;
- respond to your inquiries related to employment opportunities or other requests; and
- send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes.
We may store and process your personal information in the United States and other countries.
User Feedback.We may post user feedback on the Services from time to time. If you make any comments on a blog, SNS wall or forum associated with the Service, you should be aware that any information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the information you choose to submit in these blogs and forums.
Creation of Anonymous Data.We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site and App navigation. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
Disclosure of Your Personal Information
Third Parties Designated by You.When you use the Services, the personal information you provide will be shared with the third parties that you authorize to receive such information.
Third Party Service Providers.We may share your personal information with third party service providers to: provide you with the Services that we offer you through our Services; conduct quality assurance testing; facilitate creation of accounts; to provide technical support; market the Services; and/or to provide other services to Stitch Fix.
Business Partners.In order to facilitate your purchase of items from third party partners, we may disclose certain Personal Information about you when you ask us to do so.
The California Consumer Privacy Act (“CCPA”) sets forth certain obligations for businesses that “sell” personal information (as sell is defined under CCPA and under current guidance). We do not engage in such activity and have not engaged in such activity in the past twelve months.
The Services allow you to invite your friends to sign up for the Services by sharing a referral link via an SNS, email or other means, or by sending invitations through Stitch Fix’s referral page on the App or websites. If you choose to upload your contacts to the Service, we will receive and store those contacts’ information and use it to send invitations on your behalf when you choose to do so. When you refer someone via our App or Site, your referral will include your name and, if shared with us, your photo.
Third Party Websites
Your Choices Regarding Information
You have several choices regarding the use of information on our Services:
Cookies.If you decide at any time that you no longer wish to accept cookies from our Services for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Consult your browser’s technical information. If you do not accept cookies, however, you may not be able to use all portions of the Services or all functionality of the Services. If you have any questions about how to disable or modify cookies, please let us know at the contact information provided below.
Changes to Personal Information.You may change your personal information in your Account by editing your profile within your Account. You may request that we delete your personal information in your Account, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information for fraud prevention or similar purposes.
Access and Deletion Requests.If you are a resident of California, you may request that we:
- provide access to and/or a copy of certain information we hold about you;
- delete certain information we have about you; or
- provide you with information about the financial incentives that we offer to you, if any.
If you sign up as a client of Stitch Fix, you may update or correct your profile information through your account settings, or delete your profile information and preferences at any time by contacting us at firstname.lastname@example.org. If you would like further information regarding your legal rights under applicable law or would like to exercise any of them, you may contact us by email at email@example.com or visit https://support.stitchfix.com/hc/en-us/requests/new. If you are a California resident, you may designate an agent to exercise your rights under the CCPA. We will take steps to verify the identity of the agent, and that your agent has been authorized to make a request on your behalf. Such steps may include requiring that the agent submit a signed written authorization or a copy of a power of attorney.
Please note your rights and choices vary depending upon your location. Certain information may be exempt from such requests under applicable law. We will take reasonable steps to verify your identity.
Your California Privacy Rights
Shine the Light Disclosure.The California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.
The CCPA provides California residents with the right to not be discriminated against (as provided for in applicable law) for exercising rights to access and delete your personal information (as referred to in Access and Deletion Requests, above). Please note that certain information may be exempt from such requests under California law. For example, we need certain information in order to provide the Services to you or we may need to retain it to comply with our own legal obligations.
Categories of Personal Information We Collect About You
Summarized in the table below are the categories of personal information we may collect about you, depending on how you interact with us. The following table also describes how we collect and use such categories of information.
|Categories of information collected||Purposes of use|
(see chart below for additional information)
|Sources of personal information|
|Identifiers and Contact Information, e.g., name, email address, postal address, phone number, and password|
|Demographic information, e.g., age, employment, and lifestyle information|
|Physical Characteristics and Audio Data, e.g., height, weight, and audio recordings when you call customer support|
|Financial and Transactional Information, e.g., payment card information, delivery information, and information about your transactions and purchases with us|
|User-Generated Content, e.g., photos, videos, any information you submit in public forums or message boards, and feedback or testimonials you provide about our Services|
|Customer Service Information, e.g., questions and other messages you address to us directly through online forms, by email, over the phone, or by post; summaries or voice recordings of your interactions with customer care|
|Device Information and Device Identifiers, e.g., IP address; browser type and language; operating system; platform type; device type; software and hardware attributes; and unique device, advertising, and app identifiers|
|Usage Data, e.g., information about content viewed or download, domain names, landing pages, browsing activity, dates and times of access, pages viewed, forms you complete or partially complete, search terms, uploads or downloads, whether you open an email and your interaction with email content, access times, error logs, and other similar information|
|Geolocation, e.g., city, state and ZIP code associated with your IP address|
|Other Information, e.g., any other information you you choose to directly provide to us in connection with your use of the Services|
The following chart provides additional information about the business or commercial purposes for collecting and using your information.
|Purposes of Use|
|Communicate with you, for example, to:|
|Provide the Services, for example, to:|
|Personalize your experience, for example, to:|
|Secure our Services and Users, for example, to:|
|Defending our legal rights and compliance with the law, for example, to:|
How we Share and Disclose Your Information
- Service Providers.
- Third parties designated by you.
- An entity that is part of corporate restructuring, including a successor-in-interest or assign.
- Governmental entities.
Privacy Information for Nevada Residents
Under Nevada law, certain Nevada consumers may opt out of the “sale” of “personally identifiable information” as such terms are defined under Nevada law. We do not engage in such activity; however, if you are a Nevada resident who has purchased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting us at firstname.lastname@example.org. Once verified, we will maintain your request in the event our practices change.
To protect your privacy and security, we take reasonable steps to verify your identity and requests before granting the rights above, including account access or making corrections to your information. You are solely responsible for maintaining the secrecy of your unique password and account information at all times.
How we Respond to Do Not Track Signals
We do not currently respond to “do not track” signals or other mechanisms that might enable consumers to opt out of tracking on our Services.
A Note About Children
Our Services are not directed to children under the age of 13 and children under the age of 13 are not eligible to use our Services. We do not collect or maintain personal information from children we actually know are under the age of 13. If a child under 13 submits personal information to us and we learn that the personal information is the personal information of a child under 13, we will take steps to remove the personal information from our databases. If you believe that a child under 13 provided us with personal information, please contact us at email@example.com.
For minors over the age of 13, we may collect information from them. As with any personal information we collect from our users, we do not “sell” that information as defined under the CCPA.
The children’s products we offer via our Services are intended for purchase by adults. We collect some limited personal information about children from the adults purchasing children’s products via our Services. Information about children that we collect from adults and store includes name, birth date, height, weight and style preferences.
If you provide us information about a child and you are not the parent or legal guardian of that child, please obtain the parent or legal guardian’s consent to provide us such information.
Users Outside of the United States
Last Updated: December 23, 2019