Stitch Fix, Inc. (“Stitch Fix”) is committed to protecting your privacy. Stitch Fix is a fashion retailer that blends expert styling, proprietary technology and a unique product to deliver a shopping experience that is truly personalized. Based on your style profile, Stitch Fix personal stylists handpick a “Fix,” a package of clothing items and accessories that are unique to your taste, budget and lifestyle that is sent to your home, office or any location you choose. You keep what you like and return the rest. We have prepared this Privacy Policy to describe to you our practices regarding the personal information we collect from users of our website, located at www.stitchfix.com (the “Site”) and the services offered through the Site (the “Services”).
Questions; Contacting Stitch Fix; Reporting Violations. If you have any questions, concerns or complaints about our Privacy Policy, our data collection or processing practices, or if you want to report any security violations to us, please contact us at hello@stitchfix.com.
Information Collected
Information You Provide to Us.
When you sign up for an account for our Services (an “Account”), you provide us your name, email address, zip code, and your dress size.
You then create a style profile by reacting to images of styles that we present to you, by telling us about your style, and providing us additional sizing information.
When you receive a shipment, we record what information you buy and what information you return.
If you provide us feedback or contact us via e-mail, we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply.
We retain information on your behalf, such as messages you send (including the content of the message and the recipient data) using your Account.
When you post messages on public areas of our Site, the information contained in your posting will be stored on our servers and other users will be able to see it.
When you participate in one of our surveys, we may collect additional profile information.
If you participate in a sweepstakes, contest or giveaway on our Site, we may ask you for your e-mail address and/or home number (to notify you if you win or not). We may also ask for first and last names, and sometimes post office addresses to verify your identity. In some situations we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes and contests are voluntary.
We may also collect personal information at other points in our Service that state that personal information is being collected.
When you set up a shipment or otherwise make a purchase through the Services, you provide our third party payment processor your credit card and payment information, but we do not have access to this information.
Information Collected via Technology.
Log Files. As is true of most websites, we gather certain information automatically and store it in log files. This information includes IP addresses, browser type, Internet service provider (“ISP”), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to maintain and improve the performance of the Site.
Cookies. Like many online services, we use cookies to collect information. “Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site more useful to you and to tailor the experience with us to meet your special interests and needs.
Marketing Companies. We work with a number of marketing companies that assist in marketing our services to you on third party websites. These companies may collect information about online activities conducted on a particular computer, browser or device over time and across third-party websites or online services for the purpose of delivering advertising that is likely to be of greater interest to you. While not a comprehensive list, some of these marketing companies we work with are Conversant, Facebook, Google AdWords, and Kenshoo. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here: http://www.aboutads.info/choices. We also work with affiliate marketing companies, including CJ Affiliate by Conversant and Share-a-Sale. To better understand how they use your information, please see the privacy policies available on their respective websites.
Analytics Companies. We work with a number of third party analytics companies that collect information anonymously and report website trends without identifying individual visitors. These services allow us to view a variety of reports about how visitors interact with the Site and Services so we can improve our website and understand how people find and navigate it. Currently, we work with the following analytics companies: Optimizely, New Relic and Google Analytics. This is not intended to be a comprehensive list and we may stop working with these companies and work with others without notice. You can learn more about how these companies collect, use and share information about you by visiting their websites.
Use of Your Personal information
General Use. In general, personal information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your personal information in the following ways:
- to choose and deliver your shipment;
- facilitate the creation of and secure your Account on our network;
- identify you as a user in our system;
- provide the Services you request;
- improve the quality of experience when you interact with our Site and Services, including the testing of different page designs to see which performs better;
- send you administrative e-mail notifications, such as security or support and maintenance advisories;
- respond to your inquiries related to employment opportunities or other requests; and
- send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes.
User Feedback. We may post user feedback on the Site from time to time. If you make any comments on a blog, wall or forum associated with the Service, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.
Creation of Anonymous Data. We may create anonymous data records from personal information by excluding information (such as your name) that makes the data personally identifiable to you. We use this anonymous data to analyze request and usage patterns so that we may enhance the content of our Services and improve Site and Application navigation. We reserve the right to use anonymous data for any purpose and disclose anonymous data to third parties in our sole discretion.
Disclosure of Your Personal information. We disclose your personal information as described below and as described elsewhere in this Privacy Policy.
Third Party Service Providers. We may share your personal information with third party service providers to: provide you with the Services that we offer you through our Site and Services; to conduct quality assurance testing; to facilitate creation of accounts; to provide technical support; and/or to provide other services to Stitch Fix.
Business Partners. In order to facilitate your purchase of items from third party partners, we may disclose certain Personal Information about you when you ask us to do so.
Corporate Restructuring. We may share some or all of your personal information in connection with or during negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.
Other Disclosures. Regardless of any choices you make regarding your Personal information (as described below), Stitch Fix may disclose Personal information if it believes in good faith that such disclosure is necessary: (i) in connection with any legal investigation; (ii) to comply with relevant laws or to respond to subpoenas or warrants served on Stitch Fix; (iii) to protect or defend the rights or property of Stitch Fix or users of the Site or Services; and/or (iv) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy, or our Terms of Use.
Third Party Websites. Our Site may contain links to third party websites. When you click on a link to any other website or location, you will leave our Site or Service and go to another site, and another entity may collect personal information or anonymous data from you. We have no control over, do not review, and are not responsible for, these outside websites or their content. Please be aware that the terms of this Privacy Policy do not apply to these outside websites or content, or to any collection of your personal information after you click on links to such outside websites. We encourage you to read the privacy policies of every website you visit. The links to third party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content or websites.
Your Choices Regarding Information. You have several choices regarding the use of information on our Service:
Choices. We offer you choices regarding the collection, use, and sharing of your personal information. We will periodically send you free newsletters and e-mails that directly promote the use of our Service. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you service related communication, including notices of any updates to our Terms of Use or Privacy Policy.
Changes to Personal Data. You may change any of your personal information in your Account by editing your profile within your Account. You may request deletion of your personal information by us, but please note that we may be required to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may retain your information for fraud prevention or similar purposes.
While we and others give you the choices to control the information collected and used as described in this Privacy Policy, there are many web browser signals and other similar mechanisms that can indicate your choice to disable tracking, and we may not be aware of or honor every mechanism.
Security of Your Personal Information. Stitch Fix is committed to protecting the security of your personal information. We use a variety of industry-standard security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We also require you to enter a password to access your Account Information. Please do not disclose your Account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while Stitch Fix uses reasonable efforts to protect your personal information, Stitch Fix cannot guarantee its absolute security.
Changes to This Privacy Policy. This Privacy Policy is subject to occasional revision, and if we make any material changes in the way we use your personal information, we will notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site. Any changes to this Privacy Policy will be effective upon the earlier of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site. These changes will be effective immediately for new users of our Service. Please note that at all times you are responsible for updating your personal information to provide us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. If you do not wish to permit changes in our use of your personal information, you must notify us prior to the effective date of the changes that you wish to deactivate your Account with us. Continued use of our Site, Application or Service, following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
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